Shipping Policy
At FELARRA, we are committed to delivering your orders quickly and efficiently. Please review our shipping policy for details on shipping methods, costs, and timelines.
1. Processing Time
- Orders are processed within 1-2 business days (excluding weekends and holidays) after payment is confirmed.
- You will receive a notification once your order has shipped, along with tracking information.
2. Shipping Methods & Costs
- Standard Shipping: Delivery within 2-5 business days. Rates vary based on location and order weight.
- Premium Shipping: Delivery within 2-5 business days. Extra protection with guaranteed shipping.
- We ship from the Netherlands, with an average processing time of 1-2 business days.
3. Shipping Destinations
- We currently ship within Europe, USA, Canada & Australia.
- International shipping is available to selected locations. Please note that additional customs or import fees may apply.
4. Tracking Your Order
- Once your order is shipped, you will receive a tracking number via email. Use it to monitor your package in real time.
5. Issues with Delivery
- If your package is delayed or lost in transit, please contact our customer service team at support@felarra.com.
- Ensure that the shipping address provided is accurate; we are not responsible for packages delivered to incorrect or incomplete addresses.
6. Returns & Refunds
- For information on returns and exchanges, please refer to our Return Policy section.